We hope that you will be fully satisfied with your goods, however if this is not the case and you would like to return your purchased goods, we are happy to arrange a refund or an exchange provided that we are notified of your wishes within 7 days of receipt of delivery and that you have not breached your statutory duty to take reasonable care of the goods.
We will refund all monies paid by you for the goods in question (excluding the original delivery charge where applicable). This will be paid back to you in the same form of payment originally used for the purchase within 30 days of your order being accepted, provided that the goods are returned and received by us in the condition they were delivered to you.
Please be aware that it is your responsibility to make the necessary arrangements for the return and you are liable for all costs in connection with the return. Exceptions to this are where we have inadvertently supplied the wrong item, or the item does not specifically match the description on our web site.
For further details please contact us on 01621 815422 or firstname.lastname@example.org
Any used products will not be accepted for refund or exchange.
Please check for damages immediately before signing for the goods. If any damage is found, this must be noted on the courier’s paperwork before signing for the goods. Otherwise the courier will not accept responsibility and will not process any claims for damages meaning you might not be able to receive a replacement or refund from us. You can also refuse damaged goods without signing for these. Any transport damage found after the courier has left, is not covered and claims might not be processed. We reserve the right to remedy the situation by sending replacement parts if possible. If you return an item as "damaged" which is subsequently found not to be you will be liable for the delivery charges where applicable. All goods are checked and packaged for safe transit. We make every effort to deliver our goods in an undamaged condition.
If a return is required, please contact us via e-mail for our return address.